This Privacy Policy explains how we collect, use, share, store, and protect your personal information when you browse our website, create an account, place an order, make a payment, or contact our support team, as well as the rights and choices available to you.
Information We Collect
We may collect the following information when you use our website:
- Personal details: Name, email, telephone number, billing and delivery addresses, and account information.
- Order details: Products purchased, order history, delivery method, and tracking information.
- Payment details: Payment method, transaction status, and masked card information. Payments may be processed directly by an external payment provider.
- Health information: Prescription or treatment details when required to complete an order.
- Communications: Messages, enquiries, complaints, and refund requests sent to our team.
- Technical data: IP address, browser, device type, cookies, and website activity.
How We Collect Your Information
We collect information from several sources, depending on how you use our website:
- Information you provide: We receive information when you create an account, place an order, subscribe to emails, submit a form, leave a review, or contact customer support.
- Checkout and payment records: When you complete a purchase, we receive order details and confirmation from the payment provider. Payment providers may collect your card or account information directly under their own privacy policies.
- Automatic collection: Cookies, server logs, and similar technologies record details such as your IP address, browser, device, pages visited, session activity, and referral source.
- Service providers: Payment processors, delivery companies, address-verification services, and fraud-prevention providers may send us payment confirmations, tracking updates, delivery status, or verification results.
- Information provided by another person: If someone places an order for you or enters your details as the recipient, we receive the information needed to process and deliver that order.
How and Why We Use Your Information
We use personal information for the specific purposes described below:
- Process orders: To confirm purchases, arrange payment, prepare shipments, provide tracking, and manage cancellations, replacements, or refunds.
- Manage your account: To maintain your profile, saved details, preferences, and order history.
- Provide customer support: To answer questions, investigate delivery problems, and respond to complaints or requests.
- Complete required checks: To verify payment, delivery details, age, identity, or prescription information where applicable.
- Send service messages: To provide order confirmations, payment notices, shipping updates, security alerts, and changes affecting our services.
- Protect the website: To detect fraud, prevent misuse, secure accounts, and investigate suspicious activity.
- Improve our services: To understand how the website is used, correct technical problems, and improve navigation and checkout.
- Send marketing communications: To share offers or product news where permitted. You may unsubscribe at any time.
- Meet legal obligations: To maintain required records, respond to lawful requests, and establish or defend legal claims.
Cookies and Similar Technologies
We use cookies, pixels, local storage, and similar technologies to operate the website and understand how it is used. These technologies may collect device details, browsing activity, session information, and saved preferences.
- Essential cookies support functions such as account access, shopping carts, checkout, security, and fraud prevention.
- Preference cookies remember settings such as language, location, and login choices.
- Analytics cookies help us measure website traffic, identify errors, and understand which pages are useful.
- Advertising cookies, where used, help measure promotions and display more relevant content.
Some cookies expire when you close your browser, while others remain for a set period. Where required, non-essential cookies are used only after you make a choice through the cookie banner. You can change your preferences or block cookies in your browser, although disabling essential cookies may prevent parts of the website from working correctly. Third-party providers may also place cookies subject to their own privacy policies.
When We Share Your Information
We share personal information only when needed to provide our services, complete an order, protect the website, or meet legal requirements. Recipients may include:
- Payment providers and banks for payment authorization, refunds, and fraud checks
- Pharmacy, fulfilment, and delivery partners for preparing and delivering orders
- Hosting, security, analytics, and support providers that help operate the website
- Professional advisers such as accountants, insurers, and legal advisers
- Government or law-enforcement authorities when disclosure is legally required
- A successor business if the company is sold, merged, or reorganized
We limit each disclosure to the information needed for its purpose and require service providers to handle it securely.
International Data Transfers
Personal information may be transferred to, stored, or processed outside the United States when we use international hosting, payment, support, security, or delivery providers. Privacy laws in those countries may differ from US law.
When additional protection is required, we use a recognized transfer mechanism, such as an adequacy decision or approved contractual clauses, together with appropriate security measures. You may contact us for more information about the safeguards used for a particular transfer.
How We Protect Your Information
We use technical and internal security measures to reduce the risk of personal information being lost, misused, altered, or accessed without permission. These measures include:
- Encrypted connections when information is sent through the website
- Restricted access based on job responsibilities
- Security monitoring and regular system updates
- Limited data access for payment, hosting, support, and delivery providers
- Secure backup, retention, and deletion procedures
- Response procedures for suspected data breaches
No online service can guarantee complete security. Keep your account password confidential and contact us immediately if you notice unauthorized activity or believe your information has been compromised.
How Long We Keep Your Information
We keep personal information only as long as needed to process orders, provide support, maintain security, resolve disputes, and meet legal, tax, or accounting requirements. When it is no longer required, we delete or anonymize it, while backup copies remain only until the normal backup cycle is completed.
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Restrict or object to certain types of processing
- Receive your information in a portable format
- Withdraw consent at any time
- Opt out of marketing, targeted advertising, and the sale or sharing of your information
- Request human review of automated decisions
- File a complaint with a privacy or data protection authority
To exercise any of these rights, contact us using the details below. We may ask you to verify your identity before completing the request. If a legal exception prevents us from fulfilling it, we will explain the reason.
Children’s Privacy
Our website and services are intended only for adults aged 18 or older. We do not knowingly collect personal information from children. If we learn that a child has provided information through the website, we will delete it. A parent or guardian who believes this has happened should contact us.
Third-Party Websites
Our website may contain links to websites or services that we do not operate. Once you follow an external link, that provider’s privacy policy applies. We do not control how third parties collect, use, or protect your information, so review their policies before submitting personal details.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, practices, or legal requirements change. The revised version will be published on this page with a new effective date. If a change significantly affects how we use your information, we will provide an additional notice where required.
How to Contact Us
For questions about this Privacy Policy, the use of your personal information, or a privacy-rights request, contact us through any of the following methods:
- Email: [email protected]
- Phone: +1 713-599-3527
- Mail: 1407 South Voss Road, Houston, TX 77057, USA
Complaints to a Data Protection Authority
If you believe that your personal information or privacy request has not been handled properly, you have the right to file a complaint with the privacy or data protection authority in the country or state where you live, work, or believe the issue occurred. You do not need to contact us before submitting a complaint, and doing so does not affect any other legal rights available to you.