We check each order before dispatch, but delivery problems can still happen. If an item arrives damaged, is missing from your order, differs from what you purchased, or does not arrive, contact our support team. We will review the issue and offer an appropriate solution.
Cancellations
You may cancel your order for a full refund if it has not yet been dispatched. Once the order has entered the shipping process, cancellation is no longer possible.
Problems with an order
Please report any problem within 30 days of delivery, or within 30 days of the expected delivery date if your order has not arrived. Include your order number and a brief description of the issue. We may also request photos of the item or packaging to help us confirm what happened.
Depending on the circumstances, we may offer:
- A replacement at no additional cost
- A refund to the original payment method
- Store credit, if you prefer it
For safety reasons, medicines cannot be returned or resold after dispatch. This does not prevent you from making a claim if an order is damaged, incorrect, incomplete, or not delivered.
Refund processing
Approved refunds are usually processed within 5–7 business days. Your bank or card provider may need additional time to show the funds in your account.
Contact us as soon as you notice a problem. The sooner we receive the order details, the easier it is to check the shipment and resolve the matter.